Business Communications

Covid-19 Update (12 Aug)

12 August 2020

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Following the Prime Minister’s announcement that we will revert to Alert Level 3 in Auckland and Alert Level 2 throughout the rest of country on Wednesday 12th August at midday, I wanted to update you on the implications for the health and wellbeing of our staff and customers and our ongoing operational activity.

All Plan B employees in Auckland, except for an onsite skeleton staff that will continue to provide essential services, will return to working from home. This has proved to be successful and has not compromised our ability to effectively meet our customers needs. Our team will remain accessible through all the normal channels.

Our sites are currently available by appointment only for essential work and will be remotely monitored by our team to reduce risk of transmission between staff and customers.

Access will be available by appointment with 24 hours' notice where:

  • Critical work for essential business under the Government’s directive is required,
  • Work is critical and urgent for business continuity purposes

In addition to giving us 24 hours’ notice when required to visit our premises, or our standby offices, we request confirmation of the following in writing ahead of time:

  • Whether the visitor has returned from overseas in the last 14 days, or
  • They’ve been in close contact with anyone who has been diagnosed with COVID-19, or
  • They’re unwell with flu-like symptoms.

You will be requested by your Account Manager to provide this information. 

Current operational status

As we are at COVID-19 Alert Level 3 in Auckland, we will have reduced non-essential field activity, but we’re still able to support the provision of our core services and minimise disruption to your business.

We are however reliant on the capacity of our vendors and suppliers to continue providing services as per our service level agreements.

  • From an operational standpoint, Plan B’s primary objective will be to maintain the stability, availability and performance of all services provided to your business.
  • Where there may be a need to process urgent requests, priority will be given to customers who have been officially classified as “essential services” based on the government classification.
  • The work carried during the Alert Level 3 will be limited to incident and problem management relating to faults and other customer service impacting events only.
  • All planned changes will be done by exception and require approval.
  • Emergency planned changes will proceed with the explicit approval of two Plan B Executive team members.
  • Service requests relating to provisioning new services or changes to existing services, will be managed and approved by exception only where they are critical to the maintenance of stability, availability and performance of the customer services.
  • Backup Tape Management scheduled deliveries will be operating for essential services companies only.

These measures will be in place for duration of the COVID-19 Alert Level 3 period. However, we will provide updates as the situation changes.

We appreciate that this may be a difficult time for you and your business. We would like to reassure you that we are here to support you in any way.  Please feel free to share any ideas with us as we may have seen similar challenges in other businesses.  Communicating ideas and working on solutions together, or just chatting to someone outside of your bubble may prompt some creative ways to innovate. We are available to support you in any way we can. 

We thank you for your understanding and patience in what is an evolving situation. We will continue to closely monitor all developments, take the advice of relevant government agencies, and keep you up to date as appropriate on any changes which could possibly impact your business.   

For detailed information and to discuss your specific requirements, please contact our service delivery team or your account manager. 


For a list of our account managers, please visit the contact page.

For incidents and emergency requests please call 0800 266 846 or +64 9 9166054

As always, if there is anything we can do to help ensure your ongoing business performance, or if you have any questions, please do not hesitate to contact me or your account manager.

Best regards

Frazer Scott
Chief Executive
Plan B  |  ICONZ  |  Solarix

Plan B


5 Omega Street, Rosedale, Auckland 0632

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