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Join the Plan B team.

20 May 2020


As a leading Cloud solution, Infrastructure-as-a-Service and (IaaS) and network technology provider, Plan B’s vision is to be the technology partner of choice. We will know we are successful when we are the technology partner most actively promoted by our customers. We will do this through building bold, authentic, and meaningful partnerships that make the hard things simple. We connect, protect, and enable our customers through technology and innovation.

We are passionate about many things but particularly our customers and getting the best outcome for them; put simply we give a shit.

With over 2000 customers in total and an operation that runs 24/7/365 the Network Operations Centre (NOC) team has oversite of our core network and infrastructure as well as having a key role to play in the overall experience our customers have with the Plan B Group.

Our customers expect to be able to talk to highly capable analysts who understand our products and services and can deliver real time technical expertise resulting in first contact resolution. The buck stops here. This team is responsible for owning and resolving customer faults and escalations. We are looking to achieve a 95%+ resolution of issues at first contact.

This is a newly formed function in response to what our customers are asking for. If you want to be part of a team that will truly change the future of our business this is your opportunity.

We are passionate about many things but five are really important to us and are at the heart of our culture;

  • Our team; holding each other accountable but having each other’s backs, it is very much “we” over “me”
  • Being bold; thinking big, we find creative solutions by saying “how”, not “no
  • Trust; treating each other as equals, always seeking to understand and doing the right thing by everyone
  • Customers; first, last, always…. because if they win, we win
  • Fun; getting involved, building strong relationships and laughing loudly

If this sounds like you then come and talk to us. We offer a flexible working style and are looking for people who have a diverse background, will help us delight our customers and challenge our thinking.

We are currently recruiting for five vacancies: NOC Analyst x3, Senior NOC Analyst and a NOC Team Leader.

If you are interested in any of these roles, please send your CV to cassie.ormand@planb.co.nz.

Please click the below links to download the detailed role descriptions:

- Senior NOC Analyst

- NOC Analyst

- NOC Team Leader

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