> View New Zealand Privacy Policy here

Privacy Policy AU

This Privacy Policy governs the manner in which Plan B Limited (952616), Plan B-Australia Pty Ltd (ABN 49 142 198 347) and any related bodies corporate (Plan B) collects, uses, stores, maintains and discloses information collected from users (each, a "User") of the planb.co.nz website or other Plan B digital channels (such as LinkedIn, Facebook or Twitter). When we refer to Plan B, “we”, “us” or “our” in this Policy, we are referring to Plan B.

We are committed to managing Personal Information in accordance with the New Zealand Privacy Principles under the Privacy Act 2020 (NZ), and the Australian Privacy Principles under the Privacy Act 1988 (Cth), and any other applicable privacy laws.

1. Personal Information we collect

1.1    Personal Information is information or an opinion that identifies you, or from which you can reasonably be identified, or as otherwise defined by the applicable legislation.

1.2    We may collect, use, disclose and store Personal Information including the following:

(a)  your name;
(b)  your email address;
(c)  your phone number;
(d)  your address, including shipping address;
(e)  your age and date of birth;
(f)  your gender;
(g)  your log-in details and password;
(h)  any information you voluntarily share with us when you interact with us via phone, email, social media or other form of communication;
(i)  any other information provided voluntarily by you as part of any transaction you make with us via our Website or by any other means;
(j)  your response to surveys, competitions and promotions.
(k)  your marketing preferences such as whether you'd like to receive communications from us; and/or
(l)  if you are a candidate for employment, we may collect additional information that is relevant to your employment such as work and education history;
(m)  financial or transaction data
(n)  location information

1.3    Non-personal identification information

We may collect non-personal information about Users whenever they interact with our Website or other digital channels. Non-personal information may include the browser name, the type of computer and technical information about Users means of connection to our Website or other digital channels, such as the operating system and the Internet service providers utilised and other similar information.

1.4    Web browser cookies

Our Website and digital channels may use "cookies" to enhance Users experience. Users web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, some parts of the Website may not function properly.

1.5    Users may also visit our Website anonymously. We will collect Personal Information from Users only if they voluntarily submit such information to us via the Website or via other Plan B digital channels. Users can always refuse to supply Personal Information, but that may prevent them from engaging in certain activities related to the Website or other Plan B digital channel.

2. How we collect your Personal Information

2.1    We may collect Personal Information from Users in a variety of ways, including, but not limited to, when Users:

(a)  visit our Website;
(b)  register on the Website;
(c)  place an order;
(d)  fill out a form; and
(e)  in connection with other activities, services, features or resources we make available on our Website or on other Plan B digital channels.

3. Why do we collect Personal Information

3.1    Plan B may collect, store and use Users' Personal Information for the following purposes:

(a)  To run and operate our Website or platform or other digital channels - For example, we may need your information to display content on the Website correctly.

(b)  To personalise Users experience - For example, we may use aggregated information to understand how our Users as a group use the services and resources provided on our Website or on our other digital channels.

(c)  To improve our Website or platform on other digital channels - For example, we may use feedback you provide to improve our products and services.

(d)  To send periodic emails - We may use your email address to send updates, offers or news if you have opted in to receive them.

(e) To allow you to access the Website or other Plan B digital channels;

(f)  To provide you with goods or services that you have purchased;

(g)  To be able to contact you if you have logged a request with us or in the case of any queries; and

(h) To inform our marketing and business strategy.

4. Disclosure and sharing of your Personal Information

4.1    We do not sell, trade, or rent Users Personal Information to others. We may share generic aggregated demographic information not linked to any Personal Information regarding visitors and Users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Website or other digital channels or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes or if legally compelled to do so.

5. Third party websites

5.1    Users may find advertising or other content on our Website that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the content of or practices employed by websites linked to or from our Website.

5.2    In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Website, is subject to that website's own terms and policies. That also applies to the host or owner of other digital channels that Plan B may use, such as Facebook or LinkedIn. Users will be subject to the terms and policies of those hosts and owners in connection with personal information provided via those digital channels.

5.3    To the extent that Plan B collects, stores or uses your Personal Information from your interactions with Plan B digital channels via third party platforms, your Personal Information will be dealt with by Plan B in accordance with this Policy.

6. Google Analytics cookies

6.1    Our Website uses Google Analytics to help analyse how visitors use our Website. Google Analytics uses “cookies”, which are small text files placed on your computer, to collect standard internet log information and visitor behaviour information in an anonymous form.

6.2    The anonymous information generated by Google Analytics cookies about your use of our Website is transmitted to Google. This information is processed to compile statistical reports on website activity for this website only.

We may use Google AdWords Remarketing to advertise Plan B across the Internet, in particular on the Google Display Network.  AdWords remarketing may display ads to a User based on what parts of our Website you have viewed by placing a cookie on your web browser.

This cookie does not in any way identify you individually or give access to your computer or mobile device. The cookie is used to indicate to other websites that “This User visited a particular page, so show them ads relating to that page.”

Google AdWords Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you.

6.3    If you do not wish to see ads from Plan B you can opt out in several ways:

(a)  Opt out of Google's use of cookies by visiting Google's Ads Settings
(b)  Opt out of a third-party vendor's use of cookies by visiting the Network Advertising Initiative opt out page.

7. How we store and protect your information

7.1    We adopt appropriate data collection, storage and processing practices and security measures to protect against misuse, interference and loss, and from unauthorised access, alteration, disclosure or destruction of your Personal Information, username, password, transaction information and data stored on our Website or other digital channels.

7.2    When we store information electronically, this may be on our computer systems, databases, software programs, internet servers and hosted internet solutions. Our servers, computer systems and hosted internet are protected through security systems including physical locks, firewalls, security systems and passwords. We take every effort to keep your information safe in accordance with relevant regulation and requirements.

7.3    When we store personal information in hard copy, we restrict access to only required people. It is locked away or securely destroyed once need has been completed. We are ISO27001 compliant and follow associated protocols.

8. Access to your Personal Information

8.1    If you wish to access the Personal Information we hold about you, you can contact us via the “Contact Us” section below.  Please note that it may take a few days to respond to your request and we may refuse your request if permitted to do so by law.

8.2    We take reasonable steps to ensure that the Personal Information we collect, use, disclose and store is complete and up to date. However, because the accuracy of the information is dependent on the information you provide, we encourage you to review and update your Personal information via the 'Subscription Preferences' link shared on technical and marketing emails. If you are not able to correct any Personal Information, you can contact us via the “Contact Us” details below and we will action your request for correction or amendment or your Personal Information once we have verified your identity.

9. Your acceptance of this Policy and changes to this Policy

9.1    By using this Website or engaging with other Plan B digital channels, or by providing us with your Personal Information, you consent to the collection, use, disclosure and storage of your Personal Information in accordance with this this Policy. If you do not agree to this Policy, please do not use our Website, or other Plan B digital channels.

9.2    Plan B has the discretion to update this Privacy Policy at any time. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the Personal Information we collect, use, disclose and store Personal Information. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of updates.  Your continued use of the Website or other Plan B digital channels following the posting of changes to the Policy will be deemed your acceptance of those changes.

10. Contacting us

10.1    If you have any questions about this Privacy Policy or would like to make a complaint, please email us here 

or you can contact us at:
Plan B Limited, PO Box 302 536, North Harbour, Auckland 0751, New Zealand.

Page last updated on January 16, 2023